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Success Case Sharing of Self-Service Order Kiosk

 

1. Customer Background Information

 

Country of Customers:  SAUDI ARABIA 

 

Industry: A leading company in the field of card systems and integrated security solutions, providing the latest solutions, products, and technical services in this domain.

 

2. Tailored Product Solution

 

2.1 Product Name: 21.5-inch All-in-One Digital Signage

 

Real-shot Product Images of Touchscreen Kiosk:

 

 

Product Design Dimension Drawings for LCD Kiosk Display:

 

 

Brief Product Description: 21.5-inch Vertical All-in-One with Touchscreen

 

21.5-inch Vertical All-in-One with Green Casing

 

Designed for retail and hospitality environments, this all-in-one features a 21.5-inch Full HD (1920×1080) capacitive touchscreen with 300 nits brightness, ensuring clear visibility in various lighting conditions. Powered by an Intel Core i5 processor, 16GB RAM, and 256GB SSD, the Windows 10 system supports smooth multitasking. Integrated peripherals include a high-speed QR code scanner for inventory management and an 80mm thermal printer for instant receipt generation.

 

Product Packaging Images for Kiosk LCD Floor-standing Advertising Display:

 

 

 

2.2 Product Name： 21.5-inch capacitive touch Raspberry Pi all-in-one machine with L-shaped base

 

Sheet Metal Production Drawings for Signage Kiosk Enclosure:

 

 

 Sheet Metal Production Drawings for Screen Kiosk:

 

 

Product Dimension Design Drawings for Signage Kiosk:

 

 

 

Brief Product Function Description:

 

21.5" Capacitive Touch All-in-One with RFID
Designed with an L-shaped stand for stable placement, this black-shell device features a 1920×1080 touchscreen (300 cd/m² brightness) and 89° full-view angles. Powered by Raspberry Pi 4B (2GB RAM + 16GB), it integrates RFID reading for access control or inventory management scenarios.

 

Product Packaging Images for All-in-One Touch Kiosk:

 

 

 

 

 Self-Service Order Kiosk: Core Features Demo Video

3. Cooperation, Communication, and Contracting Process

 

During the project collaboration, we consistently upheld the service philosophy of professionalism, efficiency, and customization, ensuring the project's smooth completion through systematic communication processes and effective solution design.

 

3.1 Need Diagnosis and Solution Pre-Research

 

After the initial contact, we formed a cross-departmental professional team (including pre-sales technical consultants, industry solution experts, and account managers). Through in-depth interviews and on-site business process research, we accurately identified the client's pain points. For the client's core demands such as efficiency improvement and cost optimization, we quickly delivered an industry-adaptive technical analysis report and concept validation plan by combining product features like the 21.5-inch full HD Capacitive touch screen, modular peripheral integration (bar code scanner, 80mm thermal printer), and high-performance Windows system (i5 processor + 16G memory), laying the foundation for subsequent cooperation.

 

3.2 Customized Solution Design and Value Presentation

 

Based on the need diagnosis results, we adopted a "hardware modularization + software customization" strategy to tailor solutions for the client. By integrating technical parameter analysis (e.g., 1920×1080 resolution, 300nits brightness display standards, 3x data read/write efficiency improvement from SSD storage) with business scenarios, we quantified product value: For example, demonstrating to retail clients that the full process of "scan-to-order - kitchen order - receipt printing" can increase single-device transaction processing capacity to 50 transactions/hour, reducing labor costs by 40%. Meanwhile, we provided 3D product demo videos, successful case data comparison reports, and on-site prototype testing to showcase device performance and differentiated advantages such as customized LOGO and multi-system docking from multiple dimensions.

 

3.3 Commercial Negotiation and Risk Control

 

In the commercial negotiation stage, we established a transparent communication mechanism and provided systematic solutions for key issues concerning the client, such as cost investment, system compatibility, and after-sales support:

  • Cost Optimization: Based on modular design, we offered basic and advanced configuration options. Through total cost of ownership (TCO) analysis, we demonstrated the device's comprehensive investment advantages over 3-5 years.

  • Technical Adaptation: By relying on Windows ecosystem compatibility, we are committed to providing API interface docking support to ensure seamless integration with the client's existing ERP, POS, and other systems.

  • Service Guarantee: Clearly defined 7×24-hour technical support, 2-hour remote response, and a full lifecycle maintenance plan for the device.

4. Client Usage Process and Feedback

 

Client Identity： "Mark Johnson, IT Director at AI Retail Group"

Quantified Achievements： "reduced operational costs by 35%"

Scene Details： "in our 200+ store locations across Europe"

 

 

5. Case Summary

 

5.1 Hardware Configuration: HD Display and Industrial-Level Adaptation

  • 21.5-inch full HD screen: 1920×1080 resolution with 300 nits brightness, supporting clear display in strong light environments, suitable for complex lighting scenarios like shopping malls and government halls.
  • Capacitive touch technology: Supports 10-point touch with a response speed <10ms, offering operation fluency comparable to smartphones, adapted to high-frequency interaction needs (e.g., ordering, querying).

5.2 System Performance: Efficient and Stable Windows Ecosystem  

  • i5 processor + 16 GB memory: Strong multi-tasking capability, capable of running functions like scanning, printing, and data synchronization simultaneously without lag (实测 (field test) shows no obvious delay when opening 10+ applications).
  • 256G SSD storage: Boot-up speed <15 seconds, data read/write efficiency 3x higher than traditional HDD, supporting rapid system deployment and software upgrades.

5.3 Function Integration: One-Stop Business Closed-Loop Capability

 

Commercial-grade peripheral combination:

  • QR barcode scanner: Supports fast identification of 1D/2D barcodes (e.g., membership codes, coupon codes), with a recognition distance of 0.5-1.5 meters, adapted to retail promotion and ticket verification scenarios.
  • 80mm thermal printer: Printing speed ≥150mm/s, supporting real-time output of receipts (e.g., catering orders, government receipts), with convenient consumable replacement.
  • Customized LOGO display: The device body supports brand LOGO custom engraving or silk-screen printing, enhancing terminal recognition and adapting to the unified image needs of chain brands.

5.4 Scenario Adaptation: Foundation for Cross-Industry Solutions 

  • Retail/Catering: Integrated touch ordering + scan payment + receipt printing, reducing manual intervention and improving settlement efficiency (实测 (field test) shows a single device can handle 50+ transactions/hour).
  • Government/Medical: Barcode recognition docked with business systems (e.g., ID card scanning + receipt printing), supporting process automation and reducing queuing time.
  • Exhibition/Hotel: Brand LOGO display + information query interaction, enhancing technological sense and service experience.

5.5 Cost-Effectiveness Advantages

  • High hardware integration (screen + host + peripherals integrated), saving deployment space and cost (30% cost reduction compared to split solutions).
  • Strong Windows system compatibility, supporting seamless migration of existing business software, and reducing secondary development investment.

6. Learnable Experiences

  • Hardware Level: Use "display + touch + peripherals" as the core framework, adapting to industry needs through modular addition or subtraction.
  • System Level: Rely on Windows ecosystem compatibility, extending device lifecycle with "mainstream configuration + reserved expansion".
  • Value Level: Transform the device from a "functional tool" into a "data entry point" (e.g., collecting user data through scanning/printing behaviors) to create implicit value for clients.

7. Customization Needs

  • Logo & Visual Identity Customization： Custom Logo Display, Brand Color Scheme, Company Slogan Integration, Product Catalog Customization
  • Functional Customization： Industry-specific Module, Third-party System Integration, Workflow Customization, Regulatory Compliance Adaptation
  • Hardware Customization： Customized Form Factor, Weather-resistant Design, Anti-theft Features, Accessibility Modifications

More Production Drawings of Horizontal Touch Screen Kiosks: